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For example, extensions 1000 and 1001 are in conversation. Extension 1005 dials ‘*199 1000’. From that moment, the active call and all other calls made by extension 1000 will be monitored by extension 1005, until 1005 hangs up.

• Extension

Extension number that is to be monitored. If you wish to monitor extension 1000, just provide the extension number here. If PBXware contains hundreds of extensions it would be impractical to type all of them here.

• NOTE: By typing ‘ALL’ in this field, you’ll be able to monitor all PBXware extensions

([0-9] [ALL])

• Quiet Mode

Select whether to play monitoring message or not

(ex. Yes, No, N/A)

(Option buttons)

• Permission

Sets the way the monitored extension is accessed

Example:

• Access Granted – Monitor without providing PIN
• PIN Required – Ask for PIN before monitoring other extension
• No Access – Don’t monitor this extension, but leave it in the ‘Monitoring’ window.

(Option buttons)

• Monitor Options

Sets the monitor option that you want to use

Example:

• Listening – user can only listen to the calls
• Whispering – user can listen to the conversation and talk only to the monitored extension
• Barging – user can listen and talk to both parties on call
• All (Dynamic mode) – dynamically choose what mode of monitoring you want to use by pressing (default set to 4):

4 – Listening

5 – Whispering

6 – Barging

(Option buttons)